Mission Statement:
At Top Hat, it is our aim to be a world class organization. In our efforts, we provide the highest quality products along with knowledgeable personnel who professionally install the equipment in the safest most efficient manner possible. Our aim is to educate our customers in the proper function and use of their new equipment. Our attitude toward the customer is always one of respect, for the individual and property and gratitude for allowing us to perform work for them. Service is always carried out in a friendly, conscientious and timely manner.
History
Established in 1981, Top Hat has grown from a 1 man chimney sweeping business to a 6-division operation including: Heating, Ventilation & Air Conditioning, Hearth Product Retail and a Service Department as well as Chimney Sweeping and Chimney Restoration & Repair. Most businesses understand chimneys or they understand heating, we understand both! Developing a solid reputation, we’ve gotten to be known across the country as the experts when it comes to complicated situations.
Employees
Sales, Service, Installation and Customer Service — our employees take pride in their work and that’s evident in the results — happy customers. Attention to detail and follow-through is the normal way we do business. Rest assured, when work is performed at your residence, your home will be treated with the utmost care.
Expertise
Top Hat has been hired by many of the top insurance companies in Wisconsin to investigate how house fires have occurred from faulty hearth products and installations as well as faulty chimney systems. These investigations and reports have helped resolve how and why fires and damage occurred. When lawsuits were needed to resolve these cases, Top Hat has been hired to testify in court to help resolve these cases.