• Your home is a unique installation, with venting and heating requirements that only an authorized dealer can determine. Homeowners expose themselves to hidden costs, poor appliance operation and risk of damage and fire by purchasing fireplaces on-line and using inexperienced installers.
   

• On-line dealers rarely offer service or technical support for the products they sell. They will try to deflect you to the manufacturer for technical support or warranty work.
   

• Most manufacturers will not register, authorize service, nor honor the warranty of a product that has been purchased outside of their trained dealer base, as installation and use cannot be determined.
   

• Many local dealers will not service a fireplace they did not sell, again because they are unwilling to assume responsibility for the original installation.
   

• Strict regional and national regulations and codes apply to the installation of wood and gas burning products. Failure to follow, including not using certified installers, may void the homeowner’s insurance.
   

• When buying on-line there is no guarantee that all necessary parts, venting and
  instructions will be received with products purchased on-line.

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